More information on Kinesiology training courses

GDPR information:

GENERAL DATA PROTECTION REGULATION (GDPR)
Andrea Clarke has adopted Data Protection Regulation in line with the new GDPRwhich came into force on 25th May 2018.

PRIVACY NOTICE
This document refers to personal data, which is defined as informationconcerning any living person (a natural person who hereafter will be called theData Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wideand far more extensive than its predecessor the Data Protection Act, along withthe Privacy and Electronic Communications Regulations (PECR), seek to protectand enhance the rights of EU data subjects. These rights cover the safeguardingof personal data, protection against the unlawful processing of personal dataand the unrestricted movement of personal data within the EU and its storagewithin the EEA.

1 – Kinesiology and Training basedin Sutton and Bracknell which hereafter for the purposes of this Privacy Noticewill be referred to as Kinesiologyand Training, is pleased to provide the following information:

2 - Who we are
Andrea Clarke provides kinesiology treatments and also teachkinesiology at various levels and locations. Andrea Clarke is a soletrader.

3 - Personal Data
a) For the purposes of providing treatment, Kinesiology andTraining may require detailed medical information. We will only collect what isrelevant and necessary for your treatment. When you visit our practice, we willmake notes which may include details concerning your medication, treatment andother issues affecting your health. This data is always held securely, is notshared with anyone not involved in your treatment. To be able to process yourpersonal data it is a condition of any treatment that you give your explicitconsent to allow Andrea Clarke to document and process your personal medicaldata. Contact details provided by you such as telephone numbers, emailaddresses, postal addresses may be used to remind you of future appointmentsand provide reports or other information concerning your treatment.

b) For marketing purposes, Kinesiology and Training may also usethe contact details provided by you to respond to your enquiries, includingmaking telephone contact and emailing information to you which the practicebelieves may be of interest to you.

c) In making initial contact with the practice you consent toKinesiology and Training maintaining a marketing dialogue with you until youeither opt out (which you can do at any time) or we decide to desist inpromoting our services. Kinesiology and Training do not broker your data andyou can ask to be removed from our marketing database by emailing or phoningthe practice using the contact details provided at the end of this PrivacyNotice.

d) Some basic personal data may be collected about you fromrecords of our correspondence and phone calls and details of your visits to ourwebsite, including but not limited to, personally identifying information likeInternet Protocol (IP) addresses.

e) Kinesiology and Training’s website uses cookies, which is astring of information that a website stores on a visitor’s computer, and thatthe visitor’s browser provides to the website each time the visitor returns.The website uses cookies to help Kinesiology and Training to identify and trackvisitors and their website access preferences. Kinesiology and Training’s websitevisitors who do not wish to have cookies placed on their computers should settheir browsers to refuse cookies before using the website.

f) Kinesiology and Training will only collect the informationneeded so that we can provide you with the services you require, the businessdoes not sell or broker your data.

4 - Legal basis for processing any personal data
To meet our contractual obligations obtained from explicitPatient Consent and legitimate interest to respond to enquiries concerning theservices provided.

5 - Legitimate interests pursued
To promote treatments for patients with all types of healthproblems indicated for kinesiology.

6 – Consent
Through agreeing to this privacy notice you are consenting to Kinesiologyand Training processing your personal data for the purposes outlined. You canwithdraw consent at any time by using the postal, email address or telephonenumber provided at the end of this Privacy Notice.

7 – Disclosure
Kinesiology and Training will keep your personal informationsafe and secure. Kinesiology and Training will not disclose your PersonalInformation unless compelled to, in order to meet legal obligations,regulations or valid governmental requests. The practice may also enforce itsTerms and Conditions, including investigating potential violations of its Termsand Conditions to detect, prevent or mitigate fraud or security or technicalissues; or to protect against imminent harm to the rights, property or safetyof its staff.

8 - Retention Policy
Kinesiology and Training will process personal data during theduration of any treatment and will continue to store only the personal dataneeded for eight years after the contract has expired to meet any legalobligations. After eight years all personal data will be deleted, unless basicinformation needs to be retained by us to meet our future obligations to you,such as erasure details. Records concerning minors who have received treatmentwill be retained until the child has reached the age of 25.

9 - Data storage
All Data is held in the United Kingdom. Kinesiology and Trainingdoes not store personal data outside the EEA.

10 - Your rights as a data subject
At any point whilst Kinesiology and Training is in possessionof, or processing your personal data, all data subjects have the followingrights:

· Right of access – you have the right to request a copy of theinformation that we hold about you.

· Right of rectification – you have a right to correct data thatwe hold about you that is inaccurate or incomplete.

· Right to be forgotten – in certain circumstances you can ask forthe data we hold about you to be erased from our records.

· Right to restriction of processing – where certain conditionsapply you have a right to restrict the processing.

· Right of portability – you have the right to have the data wehold about you transferred to another organisation.

· Right to object – you have the right to object to certain typesof processing such as direct marketing.

· Right to object to automated processing, including profiling –you also have the right not to be subject to the legal effects of automatedprocessing or profiling.

In the event that Kinesiology and Training refuses your request under rights ofaccess, we will provide you with a reason as to why, which you have the rightto legally challenge.

11 - You can request the following information:

· Identity and the contact details of the person or organisation (Kinesiologyand Training) that has determined how and why to process your data.

· The purpose of the processing as well as the legal basis forprocessing.

· If the processing is based on the legitimate interests of and Kinesiologyand Training information about these interests.

· The categories of personal data collected, stored and processed.

· Recipient(s) or categories of recipients that the data is/willbe disclosed to.

· How long the data will be stored.

· Details of your rights to correct, erasure, restrict or objectto such processing.

· Information about your right to withdraw consent at any time.

· How to lodge a complaint with the supervisory authority (ICO).

· Whether the provision of personal data is a statutory orcontractual requirement, or a requirement necessary to enter into a contract,as well as whether you are obliged to provide the personal data and thepossible consequences of failing to provide such data.

· The source of personal data if it wasn’t collected directly fromyou.

· Any details and information of automated decision making, suchas profiling, and any meaningful information about the logic involved, as wellas the significance and expected consequences of such processing.

12- To access what personal data is held, identification will berequired
Kinesiology and Training will accept the following forms ofidentification (ID) when information on your personal data is requested: a copyof your driving licence, passport, birth certificate and a utility bill notolder than three months. A minimum of one piece of photographic ID listed aboveand a supporting document is required. If Kinesiology and Training isdissatisfied with the quality, further information may be sought beforepersonal data can be released. All requests should be made to kinesiologyinfo4U@gmail.com.

13 Compliments, Comments and Complaints

I do my best to deliver the best possible care to all mypatients. It’s my aim try to make your experience, from the moment youwalk through the clinic door, as pleasant and successful as I can.

Hopefully that’s evident to you, so if you’d like to leave a googlereview I’d really appreciate it! It’s always reassuring to hear that I’vehelped.

If there’s an aspect of your treatment, or anything about thewhole process from booking to discharge where you think I could make anyimprovements, then please drop me a line so that I can look into it. Here’s the email address to use:

Contact Email Address:kinesiologyinfo4U@gmail.com

Complaints:

Very occasionally, something might not go according to plan andyou might wish to complain. I take complaints very seriously, so if youhave concern about any aspect of your treatment, please let me know the fulldetails as soon as possible. I will do my best to deal with it as quicklyas I can.

Where necessary, I will also make appropriate changes to the wayI conduct my treatments.

You can make your complaint to me either in person, by phone orin an email. Here are the contact details to use:

Telephone: 07505 279 990

Email: as above

I will investigate look into your concern over the following fewdays and will aim to:-

• Find out what gave rise to your concern

• Explain or apologise, if this is appropriate

• Reflect on what I can do to ensure that this problem does notarise again

Mediation

If you feel uncomfortable complaining directly to me or do notfeel that your complaint has been resolved to your satisfaction, if yourcomplaint is about kinesiology treatment, you can speak to the KinesiologyAssociation on:

+44 (0) 1980 881646

admin@kinesiologyassociation.org

The Association is an independent organisation who will try tohelp you resolve your complaint.

Data Protection Complaints

References:

A. Data Protection Act 2018 (DPA)

B. UK GDPR

C. Data (Use and Access) Act 2025

The Data (Use and Access) Act 2025 (DUAA) came in to force inJune 2025. It does not replace the DPA or GDPR, but amends certain areas. One area is the requirement to have a policy specifically related to dataprotection complaints.

Principles

The Practice will take all data protection complaints seriously,treat complainants fairly and respectfully, investigate complaints impartially,respond within reasonable timescales and take corrective action whereappropriate.

How to Make a Complaint

Complaints may be submitted by email, post, telephone, or inperson. Where a complaint is made orally, staff should document the complaintand seek confirmation from the complainant that the record is accurate.

Information Required

Complainants should provide their name, contact details, adescription of the concern, relevant dates, supporting evidence, and theirdesired outcome where known.

Complaint Handling Procedure

Complaints will be acknowledged within five working days,investigated appropriately, and a written response will normally be providedwithin one calendar month. Complex matters may be extended by up to two furthermonths where permitted by law.

Personal Data Breaches

Where a complaint identifies a potential breach involvingsensitive or personal data, the Practice will assess the breach and comply withapplicable ICO notification requirements.

Subject Access Request Complaints

Kinesiology and Training will ensure searches are reasonable andproportionate in accordance with current legislation.

Escalation

If dissatisfied, complainants should first contact the PracticeManager/Clinic Director. If their issue cannot be resolved this way, thenthey may contact the Information Commissioner's Office (ICO), Wycliffe House,Water Lane, Wilmslow, Cheshire, SK9 5AF, www.ico.org.uk.

Complaint Records

The Practice will maintain a Data Protection Complaints Registerand retain complaint records for a minimum of six years from closure unless alonger period is required by law.

Learning and Improvement

The Practice will periodically review complaints to identifytrends, training needs and opportunities for improvement.

Responsibilities

The Clinic Director is responsible for overall compliance. Allstaff (including assistants, associates and consultants working as part of thePractice) must recognise and report complaints, cooperate with investigationsand maintain confidentiality.

Policy Review

This policy will be reviewed annually, following significantlegislative changes, significant incidents or updated regulatory guidance